We offer free shipping on all orders within Australia that are over $100AUD. If the order is less than $100, a flat rate of $5.00 will be applied at checkout.
Shipping to New Zealand will be a flat rate of $15.00.
All of our orders are sent out via either Startrack or eparcel and are usually dispatched between 1-2 business days of ordering.
Delivery times vary depending on where they are getting shipped to. Once dispatched you will receive a tracking number, where you can track your parcel easily.
Returns / Refunds
If your shoes do not fit or you do not love them, simply send your shoes back to PO Box 177 Currumbin, QLD 4223. We will reach out to you asap to discuss your exchange/return/refund options and how we can help. Any return is an expense that the purchaser will incur at their own cost.
Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing.
Please Note: During peak trading times (including but not limited to Christmas and sale) refunds may take slightly longer to process.
Our Finance Team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account.
The refund will be credited back to the same credit card or PayPal account that you paid from.
Did you use a gift card to make your purchase? No problems, we simply reload the refunded amount back onto the gift card you used to make your purchase. If your gift card has expired at the time of your refund, a 30 day extension period is applied.
We reserve the right to decline an item for a refund if:
- The return was made after 30 days
- The products are marked, damaged or show signs of wear
- The products are not returned in their original and undamaged box or packaging
We will contact you if any items are not eligible for a refund.
If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty.
Make sure you have downloaded the App and created an AfterPay account. To find out more about AfterPay, click here